Privacy policy
Privacy Policy
This Privacy Policy explains how Port City Greens LLC ("Port City Greens," "we," "us," "our") collects, uses, and protects information when you visit portcitygreens.com (the "Site") or purchase our products.
By using the Site, you agree to this Privacy Policy.
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1. WHO WE ARE
Port City Greens LLC
Wilmington, NC 28403
portcitygreens@gmail.com
We are the data controller responsible for your personal information.
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2. INFORMATION WE COLLECT
When you visit the Site or place an order, we collect the following:
INFORMATION YOU PROVIDE DIRECTLY:
· Name
· Email address
· Phone number (if provided)
· Shipping and billing address
· Payment information (processed by our payment processor — we do not store full card numbers)
· Date of birth or age confirmation (to verify you are 21+)
· Order history and product preferences
· Communications you send us (emails, contact form submissions, chat messages)
INFORMATION COLLECTED AUTOMATICALLY:
· IP address
· Browser type and version
· Device type and operating system
· Pages visited, time spent on pages, click behavior
· Referring website or source
· Cookies and similar tracking technologies (see Section 6)
INFORMATION FROM THIRD PARTIES:
· Age verification data (if we use a third-party age verification service)
· Analytics data from Shopify, Google Analytics, Meta, and similar platforms
· Marketing platform data (Klaviyo, etc.)
We do not knowingly collect personal information from anyone under 21.
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3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
· Process and fulfill your orders
· Verify your age and shipping eligibility
· Communicate with you about your order, delivery, or account
· Provide customer support
· Send marketing emails or SMS (only if you opt in)
· Improve the Site, our products, and our customer experience
· Detect and prevent fraud, abuse, and security incidents
· Comply with legal obligations and respond to lawful requests
· Enforce our Terms of Service and Refund Policy
We do not sell your personal information to third parties. Period.
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4. WHO WE SHARE INFORMATION WITH
We share your information only with the following:
SERVICE PROVIDERS who help us run the business, including:
· Shopify (e-commerce platform)
· USPS (shipping carrier)
· Payment processors (for transactions)
· Klaviyo or similar email/SMS platforms (for marketing, if you opt in)
· Customer support tools
· Analytics providers (Google Analytics, Meta, etc.)
· Age verification services
· Third-party laboratories (only batch information, not customer information)
These providers are contractually required to handle your information only as needed to provide their services, and to protect it.
LEGAL OR SAFETY REASONS:
We may disclose information if required by law, subpoena, court order, or to protect the rights, property, or safety of Port City Greens, our customers, or others.
BUSINESS TRANSFERS:
If Port City Greens is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified by email or a prominent notice on the Site of any such change.
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5. MARKETING COMMUNICATIONS
If you opt in, we may send you emails or SMS messages about new products, batch drops, promotions, or company updates.
You can unsubscribe from emails at any time using the unsubscribe link at the bottom of any marketing email, or by emailing portcitygreens@gmail.com.
For SMS, reply STOP to any message to unsubscribe. Message and data rates may apply.
We do not share or sell your email address or phone number with third parties for their own marketing purposes.
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6. COOKIES AND TRACKING TECHNOLOGIES
We and our service providers use cookies, pixels, and similar technologies to:
· Keep you logged into your account
· Remember items in your cart
· Analyze how you use the Site
· Show you relevant ads on other platforms (if you've visited the Site)
· Measure the performance of our marketing
You can disable cookies in your browser settings, but some parts of the Site may not function properly without them.
We honor Global Privacy Control (GPC) and "Do Not Track" browser signals where applicable.
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7. DATA SECURITY
We take reasonable steps to protect your information using industry-standard security measures, including encryption in transit (SSL/TLS) and access controls.
However, no system is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk. Notify us immediately if you suspect unauthorized access to your account.
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8. DATA RETENTION
We keep your information for as long as:
· Your account is active
· Needed to fulfill the purposes described in this policy
· Required by law (tax, accounting, regulatory, hemp compliance)
· Needed to enforce our agreements or resolve disputes
Order records and lab batch information may be retained indefinitely for compliance and traceability.
When information is no longer needed, we delete or anonymize it.
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9. YOUR RIGHTS
Depending on where you live, you may have the following rights regarding your personal information:
· Access — Request a copy of the information we hold about you
· Correction — Ask us to correct inaccurate or incomplete information
· Deletion — Ask us to delete your information (subject to legal retention requirements)
· Opt-out — Stop receiving marketing communications at any time
· Portability — Request your information in a portable format
· Restriction — Ask us to limit how we process your information
· Non-discrimination — We will not discriminate against you for exercising your rights
To exercise any of these rights, email portcitygreens@gmail.com with your request. We will respond within 30 days.
We may need to verify your identity before fulfilling certain requests to protect your information.
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10. CALIFORNIA RESIDENTS (CCPA / CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:
· The right to know what personal information we collect and how it's used
· The right to delete personal information we've collected (subject to legal exceptions)
· The right to correct inaccurate personal information
· The right to opt out of the "sale" or "sharing" of personal information
· The right to limit use of sensitive personal information
· The right to non-discrimination
We do not sell personal information for monetary value. We may share information with advertising partners (Meta, Google) for cross-context behavioral advertising, which California law treats as "sharing." You can opt out by emailing portcitygreens@gmail.com or by enabling Global Privacy Control in your browser.
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11. CHILDREN
The Site is not intended for anyone under 21. We do not knowingly collect information from individuals under 21.
If we learn we have collected information from a minor, we will delete it immediately. If you believe we have collected information from a minor, contact us at portcitygreens@gmail.com.
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12. INTERNATIONAL USERS
The Site is operated from the United States. If you access the Site from outside the U.S., your information will be transferred to, stored, and processed in the U.S.
We do not ship outside the U.S. and do not solicit orders from international customers.
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13. THIRD-PARTY LINKS
The Site may contain links to third-party websites (lab partners, social media, payment processors). We are not responsible for the privacy practices of those sites. Review their privacy policies before providing any information.
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14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. For material changes, we will make reasonable efforts to notify you by email or a prominent notice on the Site.
Continued use of the Site after changes are posted constitutes acceptance of the revised policy.
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15. CONTACT
Questions about this Privacy Policy or how we handle your information?
Port City Greens LLC
Wilmington, NC 28403
portcitygreens@gmail.com
We respond to privacy inquiries within 30 days.
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By using the Site, you acknowledge that you have read and understood this Privacy Policy.